Terms of service
This page is a plain-language summary of the master services agreement that governs every Impetora engagement. The full executable terms are issued per project as part of the statement of work and are available on request to justas@ainora.lt.
1. Scope of services
Impetora delivers consulting and custom AI engineering services scoped through a written statement of work. Each statement of work names the deliverables, the acceptance criteria, the timeline, and the fee. Anything not in the statement of work is out of scope and requires a written change order before work begins.
2. Payment terms
Discovery is invoiced as a fixed fee at engagement start. Build-phase invoicing is milestone-based, defined in the statement of work. Operate-phase work is invoiced monthly in advance. Standard payment terms are net 14 days from invoice date. Late payments accrue statutory interest under Lithuanian commercial law.
3. Intellectual property
Custom code, prompts, datasets, evaluations, and documentation produced for a client engagement are assigned to the client on full payment of the relevant invoice. Impetora retains ownership of pre-existing tooling, internal frameworks (including TRACE), and reusable infrastructure components, and grants the client a perpetual non-exclusive licence to use these as embedded in delivered work.
4. Confidentiality
Both parties agree to treat each other's non-public business, technical, and commercial information as confidential, and to use it only for the purposes of the engagement. Confidentiality obligations survive termination of the engagement for five years. A separate non-disclosure agreement may be executed before discovery on request.
5. Data protection
Where the engagement involves processing of personal data, a data processing agreement is executed before any production data is handled. Sub-processors are disclosed. EU data residency is the default. Details are documented at /dpa and /sub-processors.
6. Warranties and liability
Impetora warrants that work is performed with the skill and care reasonably expected of a competent professional services provider. We do not warrant the output of statistical or generative AI systems, which by their nature may produce errors. Total aggregate liability under any engagement is capped at the fees actually paid by the client to Impetora during the twelve months preceding the event giving rise to the claim. Indirect, consequential, and lost-profits damages are excluded.
7. Termination
Either party may terminate an engagement on thirty days' written notice. The client pays for work performed up to the effective termination date plus any non-cancellable third-party costs already committed. Either party may terminate immediately for material breach not cured within fifteen days of written notice.
8. Governing law and jurisdiction
These terms and any engagement governed by them are subject to the laws of the Republic of Lithuania. Any dispute that cannot be resolved through good-faith negotiation falls under the exclusive jurisdiction of the courts of Vilnius. Parties may agree to alternative dispute resolution in writing.
9. Changes
These plain-language terms may be updated to reflect changes in the underlying master services agreement. The date at the top of this page reflects the last revision. Contractual terms in force at the time a statement of work is signed govern that engagement.
10. Contact
For the full executable terms or any contractual question: justas@ainora.lt.