Custom AI for enterprises in regulated industries.
You are a CIO at a regulated enterprise. Off-the-shelf AI says it is compliant. Your auditor disagrees. We build the systems that survive that conversation.
Document processing, customer support, internal knowledge, and decision support, designed for legal, debt collection, insurance, banking, healthcare, and logistics. Discovery in weeks, not quarters.
Three things that have to be true before the system goes live.
Extraction with the citation chain attached
A claims adjuster gets a 40-page policy turned into structured fields in seconds. Every value links back to the clause it came from. The reviewer verifies, signs, and moves on.
Human in the loop, by design
Routine work is resolved. Edge cases land on a human queue with the model's reasoning attached. The boundary between automated and reviewed is explicit, audited, and tunable.
Continuous evaluation, not a launch event
The system grades itself in production. Drift, hallucination rate, escalation patterns, regulatory changes. We see them before they hit your auditor.
TRACE. Four pillars, applied before a line of code.
The framework is documented and reviewed at the start of every engagement.
Trust
Data residency, audit trails, and AI Act alignment baked in before the build starts. We refuse architectures that cannot be audited.
Readiness
A two-week data and workflow audit before any code. We scope what is buildable on the foundation that exists, and flag what isn't.
Architecture
Production-grade systems, not proofs of concept. Versioned, observable, recoverable. Every component has a rollback path.
Citations
The system explains itself. Every output traceable to its source document, prompt, and decision step. The reviewer verifies in seconds.
Six regulated verticals, one delivery method.
Legal
Contract review at scale, without losing the citation trail.
Clause-level extraction with the source paragraph attached to every output.
Debt collection
Compliant outreach that survives a regulator's read of the transcripts.
Voice and chat agents with hard rules, soft tone, and a full reasoning log.
Insurance
Claims and underwriting AI that adjusters trust enough to sign off.
Triage with the evidence chain on every recommendation.
Banking
KYC, AML, and customer service that holds up in a compliance audit.
Structured outputs and reasoning logs designed to be inspected.
Healthcare
Clinical document and intake AI without a data residency liability.
GDPR-native handling, EU-only regions, explicit consent surfaces.
Logistics
Document and exception triage at high volume, low margin for error.
Pipeline-style automation with deterministic checkpoints.
Worked examples, not case studies.
Document processing
Contracts, claims, and intake forms become structured data. The clause is cited on every line.
Customer support
Resolve tickets in your tone. Escalate the ones that should never have been automated, with reasoning attached.
Internal knowledge
Search across your policies, contracts, and SOPs. Every answer links back to the source.
Decision support
Recommendations with the evidence chain attached, so reviewers sign off in minutes instead of hours.
Discovery, build, operate. The same on every engagement.
Discovery
1-2 weeksA scoped audit of the data, the workflow, and the regulatory shape. You get a buildable scope, a refusal list, and a fixed quote. The audit is yours either way.
Build
4-12 weeksWe design, build, and ship inside the TRACE framework. Versioned releases, weekly check-ins, observable from day one.
Operate
OngoingMonitoring, incident response, model updates, regulatory drift checks. Hand-off path is documented from week one.
Impetora is the team behind Ainora.
Ainora is Lithuania's voice AI platform with live demos in production. Same engineering, same methodology, same residency posture extends to every Impetora engagement. Same team, broader scope.
Visit Ainora.ltVerifiable signals, not certification cosplay.
Where we are compliant, we say so. Where we are on track, we say that.
EU AI Act-aligned
Risk-tier mapping and obligation tracking applied to every system we build. Documented per engagement.
GDPR-native
Data residency, sub-processor disclosure, and right-to-explanation surfaces baked into the architecture.
ISO 27001 (track, audit 2026)
Information-security management mapped to ISO 27001 controls. Sub-processor table public.
EU data residency
Frankfurt, Stockholm, and Warsaw regions only. Verifiable in the sub-processor table.